Call ManagementSystem

CALL CONTROL:

Make, clear, transfer, hold and retrieve calls from your PC without using the phone. Set account codes and control the ID presented on the outgoing call.

CLICK TO DIAL:

Easily highlight any number that appears on the screen, on a document or a website, and just click it to dial directly from the computer.

CRM INTERGRATION:

By integrating your telephone system with databases and CRM applications you can synchronise calls with your clients calendar, keep record of calls and interactions with your customer, and have screen pop ups.

CALLER ID SCREEN POP UPS:

When receiving a call you can have a screen pop up with the information you need to identify the customer before answering the call. With this feature you can save time and improve your customer service.

CALL RECORDING:

If your business needs to monitor telephone calls to improve customer service or for regulatory compliance, our call recording solutions can support you. Our solutions will enable you to record, archive, search, and play telephone calls that are important to your business. Communicate Better call recording systems offer you quality control by access to textual and graphical reporting from users workflows. They can also offer advanced server options for multi-site recording, integration with CRM applications, Payment Card Industry (PCI) Compliance, Call Tagging, and speech analytics to enable you to search a specific phrase on a call recorded.