Contact Centers

Reach out to increase customer loyalty and revenue.

You already know that labor can represent up to 80% of a contact center's operational costs. The challenge is to control and even reduce labor costs—but not at the expense of customer service. Agent-assisted and agentless proactive customer care campaigns are proven approaches to increasing customer loyalty and retention. All while keeping costs in check.

• Predictive, progressive, and preview outbound dialing with campaign management
• 500 agents per communication server, 10,000 agents per system
• Skills-based routing and reporting of inbound and outbound phone, email, and web chat
• Integrated IVR for campaigns, notifications, surveys, advertising, etc.
• Do-Not-Call (DNC) compliance
• Integrated audio recording
• Run as a standalone solution or interface with any communications infrastructur